FAQ
If you can't find an answer to your question below:
For questions about billing, password changes, and other private concerns, please email info@warhorn.net.
For more general discussion about the site with the staff and other users, join our email list by sending a message to discuss-subscribe@warhorn.net. After subscribing, you can send your questions and comments to discuss@warhorn.net.
Q: How do I register for an event site?
There is a Register to Attend button at the very top of the page, just to the right of the fancy scrolly thing and to the left of the login boxes. Click that to get to the registration page. If the button is not clickable, then registration is not enabled for that event. You can click the "Email the event organizer" link at the top of the page to ask for more information.
Q: Why are my username and password not working?
There are a few possible answers to that question. The most likely one is that you have not actually registered for the event site that you are trying to log in to. You have to register separately for each event site, and that means specifying a username and password for each.
If you are sure that you have registered for the event site already, then it is possible something has gone wrong with your account. You can click the "forget your password?" link just above the login boxes to have your password reset and mailed to you. Alternatively, you can click the "Email the event organizer" link at the top of every page to ask the organizer to check your account.
Q: How much does it cost for me to have an event site?
Nothing. Warhorn.net is a community service, provided free of charge for users and event managers. We do accept donations though; they help us provide this service and fund new feature development. If you find Warhorn useful, please consider becoming a sponsor.
Q: Does Warhorn.net require cookies?
Yes, logging into an event site requires that your browser is configured to accept cookies.
Q: How do I use Paypal to accept attendee payments?
Just enter your Paypal account email address in the Paypal Email Address box on the Event Setup screen, and a Paypal button will automatically be included on the Pricing & Payment screen. When an attendee clicks the button, he will jump to the Paypal site to begin the payment process. Once the process is complete, he will be returned to your event site.
Q: What does it mean to "clear" an attendee?
Clearing an attendee makes him eligible to sign up for games. For those sites using the payment features, an event manager will typically wait to clear an attendee until payment has been processed. Sites not using the payment features usually instead enable Automatically clear registrants for signup on the Event Setup screen, which enables an attendee to sign up for games as soon as he has registered. Of course, even if an attendee is cleared, signup will be disallowed until Enable signup for cleared attendees has been enabled in Event Setup.
Q: Can I print badges/tickets/envelopes from my event site ?
Warhorn.net provides two CSV (comma-separated value) exports that can be imported into Excel or other spreadsheet programs, from which you can easily create and print support materials. You can access the envelope export and the ticket export by clicking links above and to the right of the attendee report.
Q: How do I use different colors for my event site?
You can choose from among a number of preconfigured skins when setting up your event. At the moment we cannot create a custom skin for your event, but we would like to add this feature in the future.
Q: Why are there no line or paragraph breaks in my custom text areas?
The system does not automatically insert breaks for you; it requires you to provide HTML markup to format your custom text. Whenever you need a line break, insert this tag: <br>. When you want to double space, use two of them.
Q: Is the event database backed up?
Absolutely. We take a full backup every night, so in the event that a problem occurs, we will be able to restore from very recent data.
Q: Are you going to release the source code so I can host event sites on my own server?
No, sorry. The source code is proprietary and not for distribution. The upside is that the service is free, and we take care of the administration and maintenance tasks for you.